Q. Where can
I get help of your softwares?
A: Your have sources for help: 1) the homesite of our softwares: http://www.avonesoft.com
2) Click the Help button on the main interface of each application.
3) Write an email to us at the email address in contact
Q. I am using
Vista, I can't register the software, why?
A: If you are using Windows Vista, to finish registration, please Turn
User Account Control off, and then run the demo version one time before
register the software. How to turn UAC off, please refer to Windows
Q. You said the
upgrade is free. But how can I get?
write an email to us with your order information (such as the product
name, order ID and register email). Then we'll send you the download
URL of latest version as well as the reg code.
Q. I lost my
order confirmation email. Where can I get back my register information?
write to us with the following information: the product name you bought,
and the register email you used when placing the order.
Q. How to register
to get the full version?
you need to buy the product by clicking "Buy Now" on the main interface
to place an online order. When you receive your order confirmation email
from us, please do steps below. 1) Install lastest version of demo version
first, run the demo version on desktop at least once. 2) Download and
install register version. 3) Run the reg version on desktop. 4) Click
'Register' button to popup register dialog box. 5) Copy and paste in
registered name with your registered name in the mail. 6) Copy and paste
in registered code with your registered code in the mail. 7) Click 'OK'
button to finish register process.
Q. Your All to
MP3 Converter fails with my .ram file conversion. What's wrong?
make sure the following checks: 1) Realone Player is installed on your
machine. 2) Directx 9.0 runtime Windows Media Player are installed (which
you can obtain from our website.) 3) The size of your ram file. If the
size is smaller than 1 KB, you can be sure this is a download link only.
In that case, please open the ram file with Notepad or other text editor
to see a url list. Download the actual audio source and then began convertion.
Q: I can open
wmv file or asf file, but can't be converted to dvd or other format?
software is powered by Microsoft
DirectX 9, so please install DirectX 9 runtime before convertion.
Q: Can't open
some avi file and convert.
computer should install video decoder for divx, xvid or other format.
Download DivX decoder, Xvid
Q: Can not convert
rm to avi or other video format, what's wrong ?
must install RealOne
Player software before converting rm to other video format. So you
should download the software from Real.com.
It is a free software for you.
Q: No sound while
preview Video file?
software can't get enough audio data from rm while playback. So only
playback image of video.
Q: No sound ?
most time, AVOnesoft - AVI to DVD/VCD/SVCD/MPEG Converter will convert video
first, and then convert audio, and finally mix video and audio to a
valid media file. So if you cancel the conversion, the output file maybe
no sound. Unregistered trial version will cancel the conversion in 2
minutes, so you will get no sound on large file conversion. Registered
version do not have this problem.
Q: Can't import
rm/rmvb file to the software and can't be converted.
A:Have you installed RealPlayer v10.5 and directx 9.0 before converting?
The software need it. http://www.microsoft.com/windows/directx/default.aspx
If your rm file's size is very small, maybe it is a text file, you can
open it with text editor. Download original ram file. If it is original
rm file, please try 'AVOnesoft RAM Converter' in same folder of the software.